Real challenge in IT Support!
For a change I wanted to write on something related to work. For those who don't know, I work in Information Technology and in a technical support role. Let me convey this, I love my job. Yes I have always enjoyed my job. It feels great to even say this. With 13 years of experience in my field of work, I see major hiccups in this field is not the expertise in your work but simple co-ordination among the team members. A task however simple it is, when done well leads to so much of satisfaction to us. Don't you agree? Imagine all those pieces of work giving satisfaction to individuals but as a team unable to add those pieces to make it a frame. That is the challenge I see. I am sure you would have played the game of Dumb Charades. It involves word guessing by a team when an individual is showcasing it thru actions (lip sealed!!) and strictly no talking. I have always felt that this game is an icebreaker for an newbie and is an...